Support
Find help with your account, shared space, permissions and purchases. Our support email is listed below.
Updated
Sign-in and email verification
Check the email address you entered and your spam folder. Use the latest verification message, and follow the in-app resend or account-recovery steps. Never share your password or a verification code with support or another person.
Profile, avatar and pairing
Complete the requested name, birthday and photo or animated avatar in the app. Pair only with the person you intend to share with and check the invitation before accepting. Review your pairing settings if shared content or membership access does not match your current partner.
Permissions and location
Manage camera, microphone, photos, notifications and location in iOS Settings. Location sharing is optional; you can turn it off in the app and revoke device permission. Live sharing and saved places are separate, so disabling sharing does not erase saved places. Map requests can still reach map providers.
Restore, manage or cancel a subscription
Use Restore Purchases in Streko while signed in to the Apple account that bought the subscription. Manage or cancel renewal in iOS Settings → your Apple account → Subscriptions. Apple handles refund requests. Deleting the app or your Streko account does not cancel renewal. A membership shared with your current paired partner is not Apple Family Sharing.
Delete your account or request your data
Use the account-deletion option in the app settings and follow its confirmation steps. You can also contact support about access, correction or deletion requests. Some transaction, fulfilment, fraud-prevention and legally required records may remain, and backup copies expire through rotation. Cancel Apple subscriptions separately.
Report an issue safely
Send the app version, device model, iOS version, approximate time and time zone, and steps to reproduce the issue. A screenshot can help if you remove private messages and other sensitive information. Do not send passwords, one-time codes or card and bank details. We do not require them to investigate a report.